You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier's shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.
All returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Special orders (returned at our discretion)
- Returned more then 30 days after delivery
- Returned without notification
CPAP Supplies & Equipment:
HealthCare Plus will accept returns on any unopened product within 30 days of the original ship date. A 20% return processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened cannot be returned.
To avoid this, we make every effort to help you be sure of sizes and features of all items prior to purchase. We offer detailed product pages, and a full time Respiratory Therapist on staff to assist you with proper fitting. Most masks have a 30 day mask fit guarantee, however, always check with your R.R.T prior to leaving with item. As always, please call us if you have any doubt or question about your order before it ships. We can be reached toll free at 888-810-3910.
HealthCare Plus will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for trouble shooting and then, if required, we will assist you in returning the machine to manufacturer for repair work/estimates. Loaner machines will be available to rent for the length of time it takes to repair/replace your machine. This will be billed to insurance, according to your insurance policy on loaner rentals. Please note that any associated shipping cost to return merchandise to HealthCare Plus is not covered in any warranty situation.
No credits or refunds will be issued until we have received the products into our facilities and examined them.
A special note about masks and machines:
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
If your insurance at any time refuses payment of your equipment, HealthCare Plus will require the equipment be returned and any balances owing will be billed to you directly. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer and your insurance.
Machines (CPAP, APAP and BiPAP) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repaired by the manufacturer. This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.
All insurance billing is based on
your specific insurance guidelines and requirements; you are financially
responsible for all non-covered items
Loaner machines are offered for rent to customers whose machine purchased from HealthCare Plus is in need of repair. If you decide to rent a loaner from HealthCare Plus, a determination on your insurance coverage of loaner will be verified. If insurance will not cover the cost of the loaner, it is your responsibility to cover this fee. We will do our best to meet your requests for the type of loaner you would like, however loaner brands and models are subject to availability. All loaner rentals are subject to a fee.
You must return your loaner machine the day you receive your repaired/replaced equipment. Failure to do so will result in an additional charge on your credit card of 80% of the HealthCare Plus list price of the loaner machine you received.
Loaner machines will be set to the prescription on file for you and may not include comfort features such as C-Flex, Thermosmart or EPR.